Customers and marketing
All customer chats — in one window
Your website, Telegram and an AI bot that answers from company knowledge and hands complex questions to an operator.
- Website widget
- Telegram bots
OX Chat · conversation example
Customer
How can I see delivery terms?
AI bot
I will check the company knowledge base.
Operator
I will join if more detail is needed.
- Knowledge-based AI
- History in CRM
Channels meet in one centre
Connect multiple bots and widgets. Conversations stay in one shared system.
Website widget
Customers ask questions directly on your site.
Telegram bots
Bots serve as individual conversation channels.
AI answers from your knowledge
The AI bot uses company knowledge 24/7: prices, delivery and stock. If an answer is missing, it hands the question to an operator.
Company knowledge
Answers rely on the information you provide.
Human handover
An operator handles complex questions. Learn more about agents on the OX AI page.
Every conversation has an owner
A conversation queue, clear statuses and access to assigned channels organise the operator team.
Clear conversation progress
Waiting → with bot → in progress → closed.
Channel-based access
Operators see only the channels they can access.
A conversation extends customer history
Conversations appear in the CRM customer card. A chat can become a request in the OX PM / CRM sales pipeline.